PRIVACY POLICY
In compliance with the Protection of Personal Information Act, 4 of 2013 (POPIA)
1. COMMITMENT TO PRIVACY
1.1 Klofie Crew respects your privacy and is committed to protecting the personal information of our users. This policy outlines how we handle your data.
2. INFORMATION WE COLLECT
2.1 We collect information that is necessary to fulfill your orders and improve our service, including:
2.1.1 Identity Data: Name, surname.
2.1.2 Contact Data: Delivery address, email address, and telephone number.
2.1.3 Financial Data: Payment details (processed securely via our third-party payment gateway).
2.1.4 Technical Data: Browser type, IP address, and cookie data.
3. HOW WE USE YOUR DATA
3.1 Your data is processed for the following purposes:
3.1.1 To process and deliver your merchandise.
3.1.2 To manage your account and provide customer support.
3.1.3 To comply with South African tax and accounting laws.
3.1.4 To send you newsletters or promotions, but only if you have opted-in.
4. DATA SECURITY
4.1 We implement industry-standard security measures to prevent unauthorized access, disclosure, or loss of your personal information. Our payment gateways use SSL encryption to ensure your financial details remain secure.
5. THIRD-PARTY DISCLOSURE
5.1 We only share your information with:
5.1.1 Couriers (to deliver your orders).
5.1.2 Payment Processors (to handle transactions).
5.1.3 Regulatory authorities (where required by law).
6. YOUR RIGHTS UNDER POPIA
6.1 You have the right to:
6.1.1 Request access to the data we hold about you.
6.1.2 Request the correction or deletion of your personal information.
6.1.3 Withdraw consent for marketing at any time.
6.1.4 Lodge a complaint with the Information Regulator of South Africa.
7. CONTACT INFORMATION
For any queries regarding these documents or your personal data, please contact: Email: info@klofiecrew.co.za